I ordered something from them once and didn't have a problem. Doesn't mean nobody else has, though! If you order something from them online, be prepared for the onslaught of junk email that you will receive from them.
I bought an UAD-1 from JRRshop. Good price and fast service, and no spam as of yet. But with an email i was getting the idea this is a one-man shop. Not that that's a bad thing though....
I love AMS, I have spent thousands of dollars there now, and I have had great service. The no interest payments is one of the best things available. This enabled me to get my Gibson SG, and recently I got a 55lb 2x12 Digital Crate Amp, and it was delivered in less than week(4 days), and 3 interest free monthly payments of $133. Its a great place, and the customer service thus far to me has been great, and they also have online chat customer service which is a great alternative. =-Ben
Yeah, the 'EZ Payment' system they have is great. I got my NTK from them that way. I would have waited to get my UAD-1 that way when it becomes available, but I lost control of myself at West LA Music earlier this week......they only charged me $350 for the Project Pack! GregJ